general conditions of Sale
1.1 These General Conditions of Sale have as their object the sale of products made online through the electronic commerce service on the sitewww.tyna.it. In consideration of the large number of products made available, the main characteristics and prices of the same including any additional costs are clearly indicated directly on the site.to.
1.2 The products sold on the site can be purchased and delivered only in the countries indicated in the Order Form. Any orders for shipments to be made outside these countries will be automatically rejected during the order processing procedure.
2.1 The products are sold directly on the sitewww.tyna.it from the individual firm Di Roma Antonio with EU VAT number IT02003660764 - hereinafter www.tyna.it or Vendor REA number PZ - 150516 based in Melfi PZ(PZ)
For any information request, you can contact the sole proprietorship
- by email to the following address: firstname.lastname@example.org
2.2 These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for products on www.tyna.it and do not, however, govern the supply of services or the sale of products by subjects other than the Seller who are present onwww.tyna.it through links, banners or other hypertext links. Before placing orders and purchasing products and services from parties other than the Seller, we suggest checking their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller.
2.3 The products are sold to the Customer identified by the data entered when completing and sending the order form in electronic format with simultaneous acceptance of these General Conditions of Sale.
2.4 The product offers on the www.tyna.it site are aimed at adult customers. If you are under the age of 18, you must first have the consent of one of your parents or a legal guardian to be able to purchase on the website www.tyna.it. Remember: this always applies, not only for our site, but for all the sites you visit on the Internet: when browsing the Internet you see or are asked for information that you do not understand or are not clear to you, always ask your parents for help. By placing an order through this website, you warrant that you are over the age of 18 and have the legal capacity to enter into binding contracts.i.
2.5 The Customer is prohibited from entering false and / or invented and / or fictional names in the on-line order procedure and in further communications. The Seller reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers.
2.6 By accepting these Conditions of Sale, moreover, you release the Seller from any liability deriving from the issue of incorrect tax documents due to errors relating to the data provided by you at the time of placing the online order, being yourself as a customer is solely responsible for their correct insertion.
3. the sale through an electronic commerce service
3.1 By online sales contract we mean the distance contract concerning the sale of movable property hereinafter Products stipulated between you, as a Customer, and Di Roma Antonio, as a Seller, in the context of a commercial service electronic organized by the Seller which, for this purpose, uses the remote communication technology known as the Internet.t.
3.2 To conclude the purchase contract for one or more Products, you must fill out the order form in electronic format from now on Order and send it to the Seller through the Internet following the relative instructions. Before sending the Order, the Customer will have the right to modify and correct the list of products in his cart. The products saved in the cart will remain in this area for at least 3 days, after which, if not submitted, the Order will be automatically canceled. Once forwarded, the Order will remain available but not editable by the Customer registered on the site in the My Account section for at least 6 months after it has been sent. If the Customer is not registered on the site and has chosen to make his purchases as a guest, i.e. without entering his data, his Order will not be saved and therefore will not be available for consultation.ultabile.
3.3 The Order contains:
- a reference to these General Conditions of Sale;
- information and images of each Product and its price;
- the means of payment that you can use;
- the methods of delivery of the Products purchased and the relative shipping and delivery costs;
- a reference to the conditions for exercising your right of withdrawal;
- the methods and times for returning the purchased products;
3.4 Although the Seller through www.tyna.it constantly adopts measures aimed at ensuring that the photographs shown on the Site are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, some variations due to the technical characteristics and color resolution characteristics of the computer you use. Consequently, the Seller will not be responsible for any inadequacy of the graphic representations of products shown on the Site if due to the aforementioned technical reasons, since such representations are merely illustrative.
3.5 Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale including the information on the right of withdrawal and the processing of personal data.
3.6 The contract is concluded when the Seller receives your Order Form via the Internet, after verifying the correctness of the data relating to your order.
3.7 The language available to conclude the contract with the Seller is Italian and the applicable law is Italian.
3.8 Once the contract is concluded, the Seller will take charge of your Order for its evasion.
4. order fulfillment
4.1 By submitting the Order via the Internet, you unconditionally accept and undertake to observe these General Conditions of Sale in relations with the Seller.
4.2 Once the contract is concluded, the Seller will send you, by e-mail, an Order Confirmation, containing a summary of the information already contained in the Order described in paragraphs 3.3, 3.4 and 3.5.
4.3 Without prejudice to the possibility for the Seller, before sending the Order Confirmation, to request you via e-mail or on the telephone indicated by you, further information with reference to the Order sent by you through the Internet.
4.4 The Seller may not process your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not carried out your Order specifying the reasons. In this case, the sum previously committed on the Customer's means of payment will be released..
Furthermore, despite our best efforts, we cannot exclude that for a small part of the products on our site a different price from the actual one is indicated by mistake. In any case, we will check the correctness of product prices during the order verification process and subsequent shipment of the products. If, due to misunderstandings or other inconveniences, the price indicated on the site should be lower than the correct selling price of a product, we will contact you to check whether you still want to purchase the product at the correct price. Otherwise your order will not be accepted. If the correct price of a product is lower than that indicated on the site, we will only charge you the correct lower price and we will ship the product to you anyway.
4.5 If the products presented on the website are no longer available or on sale after sending the Order, it will be the Seller's responsibility to notify you promptly and in any case within thirty 30 working days starting from the day following that in you have sent your order to the Seller, any unavailability of the Products ordered. In this case, the sum previously committed on the Customer's means of payment will be released.a.
4.6 The Seller undertakes to deliver the products ordered to the Customer no later than 30 days from the date of conclusion of the contract.
4.7 Each sale made by the Seller through the online sales service may concern one or more products. All orders placed on the site must correspond to normal consumption needs. This requirement applies both in relation to the number of products purchased with a single order, and in the case of a plurality of orders relating to the same product, even if each order includes a quantity of products corresponding to normal consumption needs.
4.8 The Seller reserves the right to refuse orders from a customer with whom there is an ongoing dispute and / or dispute relating to a previous order. This applies equally to all cases whereThe sellerconsiders the customer unsuitable, including, by way of example, the case of previous violations of contract conditions for online purchases on the Site or for any other legitimate reason, especially if the customer has been involved in fraudulent activities of any kind.
5. selling prices
5.1 Unless otherwise indicated in writing, all Product prices and shipping and delivery costs indicated on the website and in the Order are to be considered VAT included and expressed in Euros. The validity of the prices indicated is always and only that indicated by the website at the time the Order is sent over the Internet. Product prices and shipping and delivery costs may vary without prior notice. Therefore, check the final sale price before submitting the relevant Order.e.
5.2 The Products are shipped directly from Italy or alternatively by suppliers based in Non-EU countries. The prices of the Products and Shipping fees and delivery indicated on the website and in the Order, unless otherwise specified, are to be considered as not including any costs associated with customs duties and related taxes, which cannot be calculated in advance..
5.3 These costs are therefore charged to the Customer and must be paid directly upon delivery of the Products, according to the indications specified in the Order Confirmation..
6. payment methods
To pay the price of the Products and the related shipping and delivery costs, you can follow one of the methods indicated in the order form of the website www.tyna.it and which are summarized below.
6.1 Paypal with credit cards and prepaid cards.
- 6.1.1 For online orders on our site we accept both credit card and prepaid card payments through the Paypal payment system without any additional charge on the cost of the product and shipping. If you have a Paypal account, www.tyna.it gives you the possibility to make payments directly using the email and relative password with which you registered on www.paypal.com. It is understood that you must be the holder of a valid credit card when ordering the Products purchased online and that the name on the credit card must be the same as indicated on the billing data. In the absence of these conditions, it will not be possible to proceed with the ordere
6.2 At no time during the purchase procedure the Seller is able to know the information relating to your credit card, for example, the credit card number or the date of its expiry, transmitted via a connection protected by encrypted protocol directly to the website of the subject that manages electronic payment by bank or Paypal No electronic archive of the Seller will keep such data.ati.
6.4 In no case can the Seller therefore be held responsible for any fraudulent and improper use of credit and prepaid cards by third parties.
7. shipment and delivery of products
7.1 Each shipment contains:
- the products ordered;
- the relative transport document / accompanying invoice;
- any information and marketing material;
7.2 The delivery of the Products purchased through the Seller's website can take place in different ways.
7.3 Customer home delivery
- 7.3.1 The products purchased will be delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order with insured shipping. See the section Shipping for additional information on costs, times and methods of delivery and countries served.
- 7.3.2 Upon receipt of the goods at your home, we ask you to check the integrity of the packages at the time of delivery by the courier. In case of anomalies you will have to have the courier detect and note exactly the same and reject the delivery. Otherwise the possibility to assert your rights in this regard will expire.
8. right of withdrawal
8.1 Only if the Customer who signs the contract is a Consumer, meaning by this definition any natural person who acts on the site for purposes unrelated to any business or professional activity carried out, will he have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, communicating it to the Seller within fourteen 14 days, starting from the day on which the Customer or a third party, designated by the Customer and other than the Carrier, acquires physical possession of the goods. The deadline is considered respected if the Customer sends back the goods before the expiry of the 14 day period.orni.
8.2 To exercise the right of withdrawal you have the following possibilities:
- 8.2.1 If you are a registered user, you must log in to the section after having logged in using your username and password My Account of the site. Here in the My Orders section you will find the list of your orders with a link next to each one to activate the return procedure. By accessing the Online Return Form within the term of 14 fourteen days from the day of receipt of the Products, you can notify us of your intention to withdraw from the contract, indicating which Products will be returned.i.
- 8.2.2 As an alternative to the above, you can also submit any other explicit declaration of your will to exercise the right of withdrawal, including by completing the Withdrawal form pursuant to Annex I, Part B of Legislative Decree 21/2014 which you must send us by registered letter with return receipt..
8.3 When completing the Online Return Form you will receive all the information necessary for the return of the Products.
8.4 The right of withdrawal is subject to the following conditions:
- the returned Products must be returned in their entirety and not on parts or components of them even in the case of kits;
- the returned Products must not have been used, worn, washed, soiled or damaged and must not show obvious signs of use;;
- Returned Products must be returned packaged exactly as they were sent to you, complete with all accessories and labels. By way of example, the underwear must be returned in its original bag, the tights must be returned in their packaging, complete with the relative cardboard and so on.
- the returned Products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept Products of the same Order returned and shipped at different times;
- the returned Products must be delivered to the courier within fourteen 14 days from the date you received the products;i;
- in the event that the Seller, in the face of the purchase of a specific package of Products, offers the possibility of purchasing them at a lower price than what would normally be practiced by purchasing them individually eg. 5x4, 3x2 etc., the right of withdrawal can also be exercised with the return of only some of the products purchased: in this case the price will be recalculated taking as a reference the price normally charged for the purchase of the single product. In all other cases eg. combined sales, prize operations, etc. etc. the right of withdrawal can only be exercised with the return of all the Products purchased, thus excluding any partial exclusion.rziale.
8.5 If the right of withdrawal is exercised by you in accordance with the previous conditions paragraph 8.4, the Seller is required to reimburse the sums paid by you no later than 14 days from the day on which the same was informed of your decision to exercise the right of withdrawal, provided that the Seller has already received the return of the goods. The Seller will use the same means of payment as you used for the initial transaction for the re-credit, unless you explicitly ask the Seller that a different means be used and the latter agrees. By way of example and not limited to, the refund methods that can be used are the following: re-credit to your PayPal account, transfer to your current account, etc. etc.cc.
8.6 In case of withdrawal, the only costs at your expense will remain the initial shipping costs of the order of the products purchased. All other expenses will be reimbursed by the Seller, including the costs of delivery of the goods returned following the exercise of the right of withdrawal, with the exception of the additional costs deriving from your possible choice to use a different and more expensive delivery method than the type of delivery. standard offered by the Seller.re).
8.7 The Seller also undertakes to bear the initial shipping costs of the Products exclusively in the event of damage to the same due to transport or errors in shipping by the Seller. Only in these cases, the Seller will also refund you the amount you have paid as shipping costs. The Seller will send an express courier to collect the Product at the address indicated by you..
8.8 For the return you will have to use only the Courier indicated by the Seller in the Online Return Form: in this way you will not have to pay the costs incurred by you for returning the purchased products because this payment will be made, on your behalf, directly. by the Seller. Subsequently, the Seller, except for the provisions of point 8.7 above and for the cases of product defect return, will deduct from the refund due to you a lump sum equal to the cost previously incurred by you for shipping and delivery to your home. of the products purchased or the shipping costs normally foreseen for the delivery country. Furthermore, from the moment the purchased products are returned to the shipper indicated by the Seller in the online return form, the Seller exempts you from any liability in case of loss or damage to the products during transport.
8.9 In the case of exercising the right of withdrawal without respecting the methods indicated above eg. beyond the 14 days required by law, or without having completed the online Return Form, or without complying with the conditions set out in the previouse point 8.4 etc., you will not be entitled to a refund of the sums already paid to the Seller. Within 10 days of sending the email with which you will be notified of the non-acceptance of the return, by replying to the email itself you can choose to get back, at your expense, the products in the state in which they were returned to the Seller. Otherwise, the Seller may keep the products, in addition to the sums already paid for their purchase.o.
8.11 The right of withdrawal cannot be applied in the case of customized products upon your explicit request at the time of placing the Order..
9. legal guarantee of non-compliant products
At the time of delivery, the Products must be checked by the Customer in order to ascertain that they correspond to the items ordered and that they do not have any lack of conformity. The legal guarantees provided for by the current legislation, articles 129 and following of the Consumer Code relating to the legal guarantee of conformity of the goods are applicable to the sale of the Products. All products sold by the Seller are covered by the legal guarantee for lack of conformity of two 2 years from the moment of delivery of the goods: this means that the Seller is responsible when the lack of conformity occurs within this period. The lack of conformity of the product must be communicated to the Seller within two 2 months of its discovery unless this is not in contrast with the prevailing mandatory rules of the country of habitual residence of the Customer, by contacting the Customer Service or the addresses indicated in the following article 10 and by filling in the Online Return Form present in the Order Status. If the Customer does not communicate the defect within this period, he loses the rights indicated below.indicati.
In case of lack of conformity, the Customer has the right to request the repair or replacement of the product, without charge. In the event that the aforementioned remedies are not possible or are excessively burdensome, the Customer will be entitled to a reduction in the price paid or to the termination of the sales contract and the consequent refund of the price paid, pursuant to art. 130 of the Consumer Code..
All return costs for products with lack of conformity will be borne by the Seller.
11. communications to the customer
The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, certifications, information, reports and in any case any documentation on the operations performed, referring to the purchase of the Products, will be sent to the e-mail address indicated at at the time of registration, with the possibility of downloading the information on a durable medium in the manner and within the limits set by the Site
13. applicable law, dispute resolution and competent court
13.1 These General Conditions of Sale are governed by Italian law and will be interpreted on the basis of it, without prejudice to any other prevailing mandatory rule of the country of habitual residence of the Customer. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law without prejudice to any other prevailing imperative rule of the country of habitual residence of the Customer and any disputes inherent and / or consequent to them must be resolved exclusively by the authority. Italian jurisdiction, as better specified below. In particular, if the Customer qualifies as a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same according to the applicable law or, at the choice of the consumer in the event of action taken by the consumer himself, by the Court. of Potenza. If the Customer acts instead in the exercise of his entrepreneurial, commercial, craft or professional activity, the parties consensually establish the exclusive jurisdiction of the Court of Potenzatenza
13.2 Online platform for alternative resolution of ODR disputes. Given that the Seller is always available to seek an amicable solution to disputes that have arisen, through the direct contacts indicated in point 10, Customers are informed that, according to article 14 of EU Regulation no. 524/2013 and the resolution on the ODR referred to in the Statutory Instrument n. 500/2015 in force since February 15, 2016, an online platform has been established by the European Commission for the resolution of ODR disputes online dispute resolution deriving from the purchase of online goods accessible at the following link: link : https://webgate.ec.europa.eu/odr/main/index.cfmeventmain.home.chooseLanguagege Through the ODR platform, the Customer will be able to consult the list of ODR bodies, find the link to each of them and start an online dispute resolution procedure. More information on the platform is available at the following link:: https://webgate.ec.europa.eu/odr/main/eventmain.about.showow
14. modification and updating
The Seller may make changes or amendments to these General Conditions of Sale at any time. Therefore, the Customer will be required to accept only the General Conditions of Sale in force at the time of the relative purchase. The new General Conditions of Sale will be effective from the date of publication on the website www.tyna.it and in relation to purchase orders submitted after that date.