Returns and Refunds

  • The cost of shipping is charged to the customer.
  • There is no refund, as these are underwear, if the customer believes that he no longer wants the product.
  • The size change is foreseen if the conditions as listed below and on the page "Conditions of Sale "
  • Make sure the items are in the same condition in which you received them with the identification tag and seal still attached.

    All returned merchandise must not have been used, must be clean and undamaged. Please note that we can claim compensation for the loss in value of garments if they have been worn, washed or damaged.

    You are responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

    We would be grateful if you could also indicate the reason for the return wrong size, item that does not correspond to your wishes, etc .... This will allow us to improve our service. Please carefully pack the products to avoid damage during transport.. 

    You can also return items that are defective or wrong.

    We remind you that before leaving our warehouse, a quality and integrity check of the product is carried out and we can request compensation for the loss of value of the garments in the event that they have been worn, washed or damaged.